Technical Support
Setting new standards in customer focus
Agie Charmilles owes its market leadership not only to its high-quality products, but also to professional, reliable service. As we move to-ward realizing our vision of being the leading systems provider to the tool and mold making industry, offering superior service becomes even more important.
The concept and the first modules of the Agie Charmilles Service Academy were established in 2001. All employees in service, diagnostics and applications worldwide participate on specific training courses to sharpen their technical knowledge and skills. There are also customer care modules in which they learn more about the human aspects of our business. Listening to our customers and knowing how to respond effectively to their concerns is vital for their success.
To provide the best possible service, all models of GF AgieCharmilles machines
are supported through our state-of-the-art customer service call center.
Regardless of your issue, our expert representatives are ready to provide the
appropriate information and solution.
Through the use of an innovative software system, representatives are constantly in
contact with our entire network of resources, allowing them to meet your needs as
quickly as possible.
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