Customer Support

Being the Leader in the industry, we have a strong team of technical support engineers to back up your machines, to ease your worries on break down issues & application problems.

• Hotline phone support

• On Site Technical support

• Preventives Maintenance Contracts

• Machine Operation training course

• Annual Geometrical Checks

Hot Line Phone Support Service

Every Call is Important to us!

Our Hotline service will answer to your machine’s queries during the office hours. All calls will be recorded & response on the same day within 2 hours.

Our Indoor Technical team will provide machine breakdown diagnosis & application support. We will provide the first line technical diagnosis on your machine to reduce on site Diagnostic time & to better prepare our engineers for the task.

PREVENTATIVE MAINTENANCE CONTRACTS

Let US take care of your machines!

The aims of this maintenance contract is to allow our trained engineers to conduct the periodic preventive maintenance to maximize your machine productivity and minimize the down time (reducing all maintenance & repair cost) throughout the year.

Preventive Maintenance Contract

• Maintain Optimum Machine performance and reduce unplanned downtime

• Pre scheduled Maintenance allows for smoother work flow planning

• Trained Engineers to maintain your machines

• Original parts used during the preventives maintenance visit for optimal machine performance

• Eligibility for parts & labor discounts

Please feel free to contact us for information or quote on the Preventives Maintenance Contracts.

Operating hours for service hotlines are:

Singapore Service HOTLINE:

+1800-GFACSVC (local)

+65 6282 7043 (overseas)

Monday to Friday from 0730~1930 hours

Saturday from 0830~1730 hours

Sunday closed

Malaysia Service HOTLINE:

+1800 889 218

Monday to Friday from 0730~1930 hours

Saturday from 0830~1730 hours

Sunday closed

Indonesia Service HOTLINE:

+62 81 1177 6446

Monday to Friday from 0730~1930 hours

Saturday & Sunday closed

India Service HOTLINE:

+91 80 4148 3901

Monday to Saturday from 0900~1700 hours

Sunday closed