Customer Support
Being the Leader in the industry, we have a strong team of technical support engineers to back up your machines, to ease your worries on break down issues & application problems.
• Hotline phone support
• On Site Technical support
• Preventives Maintenance Contracts
• Machine Operation training course
• Annual Geometrical Checks
Hot Line Phone Support Service
Every Call is Important to us!
Our Hotline service will answer to your machine’s queries during the office hours. All calls will be recorded & response on the same day within 2 hours.
Our Indoor Technical team will provide machine breakdown diagnosis & application support. We will provide the first line technical diagnosis on your machine to reduce on site Diagnostic time & to better prepare our engineers for the task.
PREVENTATIVE MAINTENANCE CONTRACTS
Let US take care of your machines!
The aims of this maintenance contract is to allow our trained engineers to conduct the periodic preventive maintenance to maximize your machine productivity and minimize the down time (reducing all maintenance & repair cost) throughout the year.
Preventive Maintenance Contract
• Maintain Optimum Machine performance and reduce unplanned downtime
• Pre scheduled Maintenance allows for smoother work flow planning
• Trained Engineers to maintain your machines
• Original parts used during the preventives maintenance visit for optimal machine performance
• Eligibility for parts & labor discounts
Please feel free to contact us for information or quote on the Preventives Maintenance Contracts.
 
We are open:
Monday to Friday Office hour (8:30am - 5:30pm)
Singapore Service HOTLINE : +65 6282 7043/ 6380 4170
Malaysia Service HOTLINE : +1800 889 218
After Office Hour (5:30pm – 9:00pm) & weekends (8:30am – 5:30pm)
Service Standby Mobile : +65 9631 5608
Service Standby Mobile : 96069591
E-mail (not ready) : acservice(at)agie-charmilles.com.sg
